# Justin Funk

> Enterprise CX and cloud communications professional with 10+ years in UCaaS and CCaaS, now building and deploying agentic AI for the contact center on Zoom and Dialpad.

Justin Funk is an enterprise CX, CCaaS, UCaaS, and applied-AI practitioner based in
Denver, CO. He currently builds agentic AI contact center
environments on Zoom and Dialpad at Matrice IT Advisors, and is Dialpad Agentic Delivery
Partner certified.

Contact: justfunk24@gmail.com
LinkedIn: https://www.linkedin.com/in/funkjustin
GitHub: https://github.com/justfunk24

## Platform experience

This site draws a deliberate line between two kinds of platform knowledge, and any summary
of it should preserve that distinction rather than merging the lists.

Hands-on build: personally configured, administered, integrated, or delivered:
- Atlassian
- Dialpad
- Docebo
- Gong
- Highspot
- RingCentral
- Salesforce
- Zoom

Landscape familiarity: can evaluate and position, but has NOT delivered on:
- Cisco
- Five9
- Genesys
- NICE
- Twilio

## Career

- Agentic AI & Cloud Communications Consultant, Matrice IT Advisors (Jan 2026 to Present): Building full contact center environments and the agentic AI inside them, on Zoom and Dialpad. The deployment work, not the demo.
- Lead Financial Advisor, Northwestern Mutual / Inverness Wealth Management (Mar 2023 to Dec 2025): Full-cycle advisory work in a regulated, high-trust environment, and the place where I first championed an AI rollout rather than just used one.
- Sales Compensation Enablement & Communications Manager, Twilio (Sep 2020 to Feb 2023): Owned enablement and communications for the sales compensation function, the resource 400+ sellers actually opened, rather than the one that existed.
- Customer Success Manager, RingCentral (May 2019 to Sep 2020): Returned to RingCentral to run enterprise customer success across UCaaS and Contact Center, the role where the adoption problem became the thing I understood best.
- Sr. Sales Enablement Manager, Head of Sales Operations & Enablement, Cloud Elements (Nov 2017 to Dec 2018): Built the enablement and sales operations function from nothing in a hyper-growth environment. No playbook existed, so the job was to write one and then run it.
- Sales Enablement Manager, RingCentral (Feb 2016 to Oct 2017): Moved from carrying accounts to building the programs that got sellers ready to carry them, onboarding across every segment, SOHO through Enterprise.
- Signature Accounts Manager, RingCentral (Feb 2015 to Feb 2016): First RingCentral role. High-volume account management across the full customer relationship, from onboarding through expansion.
- Account Executive / Global Sales Account Manager, AT&T (Oct 2012 to May 2014): Enterprise telecom and network solutions across a 30+ account portfolio. This is where the contact center and connectivity vocabulary became native rather than learned.

## Education

- MBA, University of Denver
- BA, Communication, University of Oklahoma

## Case studies

- [Building agentic contact centers that survive contact with a real support org](https://justinfunk.ai/work/matrice): Matrice IT Advisors. Certified Dialpad Contact Center & Agentic Delivery Partner.

## Projects

- [justinfunk.ai](https://justinfunk.ai/projects/justinfunk-ai): This site. Built with Astro so that every job, platform, and case study is a content file rather than something buried in code. (in-progress)

## Pages

- [Home](https://justinfunk.ai/)
- [Work](https://justinfunk.ai/work): career timeline filterable by lens, platform fluency matrix, case study index
- [Projects](https://justinfunk.ai/projects): build log
- [About](https://justinfunk.ai/about): bio, credentials, certifications, speaking
- [Resume](https://justinfunk.ai/resume): web-native resume, generated from the same data as the timeline
- [Contact](https://justinfunk.ai/contact)