Denver, Colorado
Justin Funk
Agentic AI & Enterprise CX
Ten years in enterprise CX and UCaaS, now hands-on building contact center and agentic AI. Same domain, new layer.
Track record
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$30M+ ARR portfolio at AT&T
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400+ sellers enabled at Twilio
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60% YoY support ticket reduction
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108% MBO at 9.7 NPS, RingCentral
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2 platform AI delivery certifications, Zoom and Dialpad
Explore
Work
All case studies →Case studies with the metric as the headline.
Featured Building agentic contact centers that survive contact with a real support org Matrice IT AdvisorsProjects
All projects →The build log, including work still in progress.
Most recent justinfunk.ai Astro · TypeScript · Tailwind CSSAbout
Full background →Background, credentials, and certifications.
Latest certification Zoom ZCX/ZVA AI Deployment CertifiedI'm looking for my next CX or applied-AI role.
If you're hiring, the fastest version of this conversation starts with what your contact center is actually struggling with.