Justin Funk

Work

The record, and the receipts behind it

Six companies across a decade, including RingCentral twice across three roles. Below: the timeline you can refilter for the role you're hiring, the platform matrix that says plainly what I've built on, and the case studies that show the work.

Career

A decade of it, depending on which thread you're following

Filter by the lens you're hiring for. Nothing gets hidden. The roles that don't match just step back.

  1. Jan 2026 to Present · 8 mos Current

    Agentic AI & Cloud Communications Consultant · Matrice IT Advisors

    Denver, CO

    Building full contact center environments and the agentic AI inside them, on Zoom and Dialpad. The deployment work, not the demo.

    • Builds full contact center environments in Zoom from the ground up: agentic voice and chat agents, quality management, workforce management, and AI expert assist, with intent-based skill paths that hand off to connected tools and APIs
    • Designs and builds agentic AI agents in Dialpad: the workflows, skills, and guardrails behind a natural, reliable experience with human-in-the-loop escalation
    • Advises reseller and partner teams on aligning CCaaS and UCaaS solutions to CX outcomes across RingCentral, Twilio, Zoom, and Dialpad, with landscape fluency across NICE, Five9, Genesys, and Cisco
    • Owns professional services revenue and identifies expansion opportunity across partner and client accounts
    • Builds enablement content that accelerates partner certification and sales readiness
    • Publishes CX and AI writing on LinkedIn several times weekly
    • CX & Contact Center
    • Customer Success
    • Applied AI
    • Revenue Ownership
    Case study →
  2. Mar 2023 to Dec 2025 · 2 yrs 10 mos

    Lead Financial Advisor · Northwestern Mutual / Inverness Wealth Management

    Denver, CO

    Full-cycle advisory work in a regulated, high-trust environment, and the place where I first championed an AI rollout rather than just used one.

    • Championed the rollout of an internal GPT-based knowledge system, enabling a team of 10 to research across internal knowledge bases and compliance documentation
    • Drove adoption through hands-on enablement, use-case development, and peer coaching, the part that decided whether it stuck
    • Applied LLMs daily for meeting-note capture, client follow-up synthesis, and accelerated research, building workflow-level fluency with the tools
    • Ran full-cycle, multi-stakeholder solution sales in a regulated environment, acquiring and expanding $5M+ in assets and exceeding production targets by more than 2×
    • Presented complex recommendations to executive stakeholders, translating technical detail into clear business outcomes across long, multi-decision-maker cycles
    • Customer Success
    • Applied AI
    • Revenue Ownership
  3. Sep 2020 to Feb 2023 · 2 yrs 6 mos

    Sales Compensation Enablement & Communications Manager · Twilio

    Denver, CO

    Owned enablement and communications for the sales compensation function, the resource 400+ sellers actually opened, rather than the one that existed.

    • Built and owned Twilio's most-used enablement resource on Highspot, plus a compensation knowledge wiki in Atlassian, giving 400+ sellers and managers a single self-serve source of truth
    • Cut compensation-related support tickets 60% year over year
    • Owned planning, content, systems audits, and end-to-end delivery across all annual and bi-annual compensation cycles
    • Built dashboards and reporting for forecasting, incentive effectiveness, and performance analysis
    • Partnered across Sales, Product, and Marketing on GTM initiatives, NPI launches, and field communications
    • Recognized as a Values Champion and elected to the Sales Manager Council
    • Sales Enablement
  4. May 2019 to Sep 2020 · 1 yr 5 mos

    Customer Success Manager · RingCentral

    Denver, CO

    Returned to RingCentral to run enterprise customer success across UCaaS and Contact Center, the role where the adoption problem became the thing I understood best.

    • Managed and grew 40+ enterprise accounts totaling $5M+ ARR, driving adoption across UCaaS and Contact Center to 108% MBO attainment and a 9.7 NPS
    • Sold one of the first RingCentral Contact Center deployments in North America, partnered with NICE, to a major enterprise account
    • Owned the full customer lifecycle as primary contact across IT, operations, and executive stakeholders: implementations, migrations, and operational requests
    • Ran adoption campaigns aligning feature rollouts to customer workflows, and surfaced expansion through usage analytics in partnership with Sales
    • Elected to RingCentral's Customer Success Advisory Board to represent the CS team and help shape the function
    • CX & Contact Center
    • Customer Success
    • Revenue Ownership
  5. Nov 2017 to Dec 2018 · 1 yr 2 mos

    Sr. Sales Enablement Manager, Head of Sales Operations & Enablement · Cloud Elements

    Denver, CO

    Built the enablement and sales operations function from nothing in a hyper-growth environment. No playbook existed, so the job was to write one and then run it.

    • Built a full sales onboarding and certification program from scratch (e-learning, instructor-led training, role-plays, and 30/60/90 plans) on an enterprise LMS built for scalable delivery and tracking
    • Owned the sales tech stack as administrator across Gong, Docebo, LinkedIn Learning, Confluence, and Atlassian, introducing new tools through vendor research and negotiation
    • Built a Sales Ops ticketing process in Salesforce, plus dashboards and reports for pipeline visibility and leadership decision-making
    • Facilitated pipeline reviews and QBRs, and planned and executed the annual Sales Kickoff
    • Invited to speak at the Docebo user conference in Toronto on the strength of the LMS build
    • Sales Enablement
  6. Feb 2016 to Oct 2017 · 1 yr 9 mos

    Sales Enablement Manager · RingCentral

    Denver, CO

    Moved from carrying accounts to building the programs that got sellers ready to carry them, onboarding across every segment, SOHO through Enterprise.

    • Designed and delivered enterprise and mass-market sales onboarding across all segments, improving new-hire ramp speed and quota readiness
    • Administered multiple enablement and training systems, keeping content delivery, certification tracking, and field education running at scale
    • Organized and hosted an internal webinar series for ongoing field education and cross-functional alignment
    • Mentored a summer intern as a direct report; earned Selling Through Curiosity certification
    • Sales Enablement
  7. Feb 2015 to Feb 2016 · 1 yr 1 mo

    Signature Accounts Manager · RingCentral

    Denver, CO

    First RingCentral role. High-volume account management across the full customer relationship, from onboarding through expansion.

    • Managed 500+ accounts totaling ~$1M ARR, exceeding 100% quota for both new bookings and recurring revenue retention across the full year
    • Owned the end-to-end customer relationship, coordinating every RingCentral project from onboarding through expansion
    • Built trusted relationships through consultative discovery, issue resolution, and solutions tailored to each customer
    • CX & Contact Center
    • Customer Success
    • Revenue Ownership
  8. Oct 2012 to May 2014 · 1 yr 8 mos

    Account Executive / Global Sales Account Manager · AT&T

    Atlanta, GA & Denver, CO

    Enterprise telecom and network solutions across a 30+ account portfolio. This is where the contact center and connectivity vocabulary became native rather than learned.

    • Managed a 30+ enterprise account portfolio representing $30M+ ARR, exceeding growth, expansion, and new-logo quotas
    • Selected for AT&T's Business Sales Leadership Development Program, a rotational track admitting roughly 1 in 100 applicants, then placed on an accelerated path into enterprise account management
    • Built executive-level relationships driving renewals, retention, and expansion, including full new-logo responsibility during a partner's leave
    • Developed technical fluency across wireline infrastructure: MPLS VPN, T1/T3, hosted services, BVoIP
    • CX & Contact Center
    • Customer Success
    • Revenue Ownership

Platform fluency

What I've built on, and what I've only evaluated

Most people in this market present one list. These are two, and the line between them is the useful part. Select any platform to see what the work actually was.

Hands-on build (8)

Configured, administered, integrated, or delivered. I've hit the undocumented behavior on these.

Landscape familiarity (5)

I can evaluate these, position them, and ask the right questions. I have not delivered on them.

Readout

Atlassian

Patched

Built the compensation knowledge wiki at Twilio that gave 400+ sellers a self-serve source of truth, and administered Confluence as part of the Cloud Elements sales tech stack.

Dialpad

Patched

Dialpad Contact Center & Agentic Delivery Partner certified. Designs and builds agentic AI agents: the workflows, skills, and guardrails behind a reliable experience, including human-in-the-loop escalation.

Matrice case study →

Docebo

Patched

Built the sales onboarding and certification program at Cloud Elements on the enterprise LMS: e-learning, instructor-led training, role-plays, and 30/60/90 plans. Invited to speak at the Docebo user conference in Toronto on the strength of the build.

Gong

Patched

Owned as administrator at Cloud Elements as part of the sales tech stack, alongside Docebo, LinkedIn Learning, Confluence, and Atlassian.

Highspot

Patched

Built and owned Twilio's most-used enablement resource. Rebuilt content architecture and governance to the point that compensation support tickets fell 60% year over year.

RingCentral

Patched

Three roles across two stints: accounts, enablement, and enterprise customer success. Drove UCaaS and Contact Center adoption for 40+ enterprise accounts and sold one of the first RingCentral Contact Center deployments in North America.

Salesforce

Patched

Administered as the revenue team's system of record at Cloud Elements, where I built the Sales Ops ticketing process, plus dashboards and reports for pipeline visibility.

Zoom

Patched

Zoom ZCX/ZVA AI Deployment certified. Builds full contact center environments from the ground up at Matrice: agentic voice and chat agents, quality management, workforce management, AI expert assist, and intent-based skill paths that hand off to connected tools and APIs.

Matrice case study →

Cisco

Unpatched

Encountered most often as the incumbent in UCaaS displacement work. Familiar with the migration questions, not with administering it.

Five9

Unpatched

Advises partner teams on where Five9 fits in a competitive evaluation. Has not built on it.

Genesys

Unpatched

Landscape familiarity from competitive and migration conversations. Has not configured a Genesys Cloud environment.

NICE

Unpatched

Partnered with NICE on one of the first RingCentral Contact Center deployments in North America, and can position CXone against the platforms he builds on. Has not delivered a NICE implementation independently.

Twilio

Unpatched

Spent two and a half years inside Twilio on the sales compensation side, so the portfolio and how it sells are familiar territory. Has not built on the platform itself.

Case studies

The depth layer behind the resume bullets