Justin Funk

Experience

1. Agentic AI & Cloud Communications Consultant · Matrice IT Advisors

   Jan 2026 to Present · 8 mos

   Denver, CO

   Building full contact center environments and the agentic AI inside them, on Zoom and Dialpad. The deployment work, not the demo.

   • Builds full contact center environments in Zoom from the ground up: agentic voice and chat agents, quality management, workforce management, and AI expert assist, with intent-based skill paths that hand off to connected tools and APIs
   • Designs and builds agentic AI agents in Dialpad: the workflows, skills, and guardrails behind a natural, reliable experience with human-in-the-loop escalation
   • Advises reseller and partner teams on aligning CCaaS and UCaaS solutions to CX outcomes across RingCentral, Twilio, Zoom, and Dialpad, with landscape fluency across NICE, Five9, Genesys, and Cisco
   • Owns professional services revenue and identifies expansion opportunity across partner and client accounts
   • Builds enablement content that accelerates partner certification and sales readiness
   • Publishes CX and AI writing on LinkedIn several times weekly

2. Lead Financial Advisor · Northwestern Mutual / Inverness Wealth Management

   Mar 2023 to Dec 2025 · 2 yrs 10 mos

   Denver, CO

   Full-cycle advisory work in a regulated, high-trust environment, and the place where I first championed an AI rollout rather than just used one.

   • Championed the rollout of an internal GPT-based knowledge system, enabling a team of 10 to research across internal knowledge bases and compliance documentation
   • Drove adoption through hands-on enablement, use-case development, and peer coaching, the part that decided whether it stuck
   • Applied LLMs daily for meeting-note capture, client follow-up synthesis, and accelerated research, building workflow-level fluency with the tools
   • Ran full-cycle, multi-stakeholder solution sales in a regulated environment, acquiring and expanding $5M+ in assets and exceeding production targets by more than 2×
   • Presented complex recommendations to executive stakeholders, translating technical detail into clear business outcomes across long, multi-decision-maker cycles

3. Sales Compensation Enablement & Communications Manager · Twilio

   Sep 2020 to Feb 2023 · 2 yrs 6 mos

   Denver, CO

   Owned enablement and communications for the sales compensation function, the resource 400+ sellers actually opened, rather than the one that existed.

   • Built and owned Twilio's most-used enablement resource on Highspot, plus a compensation knowledge wiki in Atlassian, giving 400+ sellers and managers a single self-serve source of truth
   • Cut compensation-related support tickets 60% year over year
   • Owned planning, content, systems audits, and end-to-end delivery across all annual and bi-annual compensation cycles
   • Built dashboards and reporting for forecasting, incentive effectiveness, and performance analysis
   • Partnered across Sales, Product, and Marketing on GTM initiatives, NPI launches, and field communications
   • Recognized as a Values Champion and elected to the Sales Manager Council

4. Customer Success Manager · RingCentral

   May 2019 to Sep 2020 · 1 yr 5 mos

   Denver, CO

   Returned to RingCentral to run enterprise customer success across UCaaS and Contact Center, the role where the adoption problem became the thing I understood best.

   • Managed and grew 40+ enterprise accounts totaling $5M+ ARR, driving adoption across UCaaS and Contact Center to 108% MBO attainment and a 9.7 NPS
   • Sold one of the first RingCentral Contact Center deployments in North America, partnered with NICE, to a major enterprise account
   • Owned the full customer lifecycle as primary contact across IT, operations, and executive stakeholders: implementations, migrations, and operational requests
   • Ran adoption campaigns aligning feature rollouts to customer workflows, and surfaced expansion through usage analytics in partnership with Sales
   • Elected to RingCentral's Customer Success Advisory Board to represent the CS team and help shape the function

5. Sr. Sales Enablement Manager, Head of Sales Operations & Enablement · Cloud Elements

   Nov 2017 to Dec 2018 · 1 yr 2 mos

   Denver, CO

   Built the enablement and sales operations function from nothing in a hyper-growth environment. No playbook existed, so the job was to write one and then run it.

   • Built a full sales onboarding and certification program from scratch (e-learning, instructor-led training, role-plays, and 30/60/90 plans) on an enterprise LMS built for scalable delivery and tracking
   • Owned the sales tech stack as administrator across Gong, Docebo, LinkedIn Learning, Confluence, and Atlassian, introducing new tools through vendor research and negotiation
   • Built a Sales Ops ticketing process in Salesforce, plus dashboards and reports for pipeline visibility and leadership decision-making
   • Facilitated pipeline reviews and QBRs, and planned and executed the annual Sales Kickoff
   • Invited to speak at the Docebo user conference in Toronto on the strength of the LMS build

6. Sales Enablement Manager · RingCentral

   Feb 2016 to Oct 2017 · 1 yr 9 mos

   Denver, CO

   Moved from carrying accounts to building the programs that got sellers ready to carry them, onboarding across every segment, SOHO through Enterprise.

   • Designed and delivered enterprise and mass-market sales onboarding across all segments, improving new-hire ramp speed and quota readiness
   • Administered multiple enablement and training systems, keeping content delivery, certification tracking, and field education running at scale
   • Organized and hosted an internal webinar series for ongoing field education and cross-functional alignment
   • Mentored a summer intern as a direct report; earned Selling Through Curiosity certification

7. Signature Accounts Manager · RingCentral

   Feb 2015 to Feb 2016 · 1 yr 1 mo

   Denver, CO

   First RingCentral role. High-volume account management across the full customer relationship, from onboarding through expansion.

   • Managed 500+ accounts totaling ~$1M ARR, exceeding 100% quota for both new bookings and recurring revenue retention across the full year
   • Owned the end-to-end customer relationship, coordinating every RingCentral project from onboarding through expansion
   • Built trusted relationships through consultative discovery, issue resolution, and solutions tailored to each customer

8. Account Executive / Global Sales Account Manager · AT&T

   Oct 2012 to May 2014 · 1 yr 8 mos

   Atlanta, GA & Denver, CO

   Enterprise telecom and network solutions across a 30+ account portfolio. This is where the contact center and connectivity vocabulary became native rather than learned.

   • Managed a 30+ enterprise account portfolio representing $30M+ ARR, exceeding growth, expansion, and new-logo quotas
   • Selected for AT&T's Business Sales Leadership Development Program, a rotational track admitting roughly 1 in 100 applicants, then placed on an accelerated path into enterprise account management
   • Built executive-level relationships driving renewals, retention, and expansion, including full new-logo responsibility during a partner's leave
   • Developed technical fluency across wireline infrastructure: MPLS VPN, T1/T3, hosted services, BVoIP

Platforms

Hands-on build

Atlassian · Dialpad · Docebo · Gong · Highspot · RingCentral · Salesforce · Zoom

Landscape familiarity

Cisco · Five9 · Genesys · NICE · Twilio

The difference between those two lines is explained on the work page.

Focus areas

• CX & Contact Center
• Customer Success
• Sales Enablement
• Applied AI
• Revenue Ownership

Systems & tooling

System administration

Salesforce · Gong · Highspot · Docebo · Atlassian · Airtable · Expandi

Data & project delivery

Tableau (dashboards & access management) · Asana (cross-functional coordination)

AI

Agentic AI development · LLM application · Prompt engineering · Python